See where the workday actually goes, then fix the process
Operations lives on throughput. CyberWall Insights shows how time is split across the applications and sites your teams use, how evenly work is spread, and whether last month's process change made any difference.
| Employee | Productive | Neutral | Unproductive | Work time |
|---|---|---|---|---|
| A. Rivera | 6h 12m | 1h 05m | 0h 21m | 8h 02m |
| J. Chen | 5h 48m | 1h 22m | 0h 34m | 7h 55m |
| M. Patel | 4h 57m | 1h 40m | 0h 52m | 7h 41m |
Process problems are hard to see from a spreadsheet
Work hides inside the tools
You know which systems people use. You don't know how long each step really takes.
Workloads drift out of balance
Some people end up handling most of the volume while others wait for work.
Changes without measurement
New software, new workflow, new layout. Nobody checks whether it saved any time.
Coverage at the right hours
Peak hours need people at their desks, and you need to know that's happening.
Measure how long work spends in each system
Application and website usage show total time in each app and site, filtered by team, with heatmaps by person and hour. Group related tools into activity groups, such as Accounting software or Email, to see the share of the day each kind of work takes.
- Top apps and sites by total time
- Heatmaps by person and hour
- Activity groups for related tools
See who's overloaded and who has room
Over- and under-utilization thresholds, combined with team filters, show where work piles up. Rebalance assignments and watch the same report to confirm the load evened out.
- Over- and under-utilization thresholds
- Productivity by user, by team
- Untapped capacity in FTE
Prove a process change worked
Pick a date range before the change and one after. Productivity trends and daily work metrics show whether productive time went up, whether time in the old tool dropped, and whether the team's day changed shape.
- Stacked daily trends over any range
- Daily work, screen and productive time
- CSV export for your own comparisons
| Employee | Productive | Neutral | Unproductive | Work time |
|---|---|---|---|---|
| A. Rivera | 6h 12m | 1h 05m | 0h 21m | 8h 02m |
| J. Chen | 5h 48m | 1h 22m | 0h 34m | 7h 55m |
| M. Patel | 4h 57m | 1h 40m | 0h 52m | 7h 41m |
Confirm your peak hours are staffed
Schedule adherence shows who started on time and who ended early. Real-time shows who is active right now. Together they tell you whether the schedule on paper matches the one on the floor.
- Late start, early end and absent
- Live active, idle and offline counts
- Different schedules per shift
| Employee | Schedule | First activity | Last activity | Status |
|---|---|---|---|---|
| A. Rivera | 8:00–5:00 | 7:56 am | 5:04 pm | On time |
| J. Chen | 8:00–5:00 | 8:21 am | 5:02 pm | Late start |
| M. Patel | 9:00–6:00 | 8:58 am | 4:31 pm | Early end |
| S. Okafor | 8:00–5:00 | 7:49 am | 5:15 pm | On time |
| D. Kim | 8:00–5:00 | — | — | Absent |
Match the question to the report
| Operations question | Report to use |
|---|---|
| How long does our team spend in the order system each day? | Application usage |
| Which hours are busiest for the team? | Category usage heatmap |
| Is one person handling more than their share? | Productivity by user, utilization thresholds |
| Did the new workflow save time? | Productivity trends, before and after |
| Were we staffed at opening? | Schedule adherence, Real-time |
Questions we hear
Can Insights measure time on a specific business application?
Yes. Any Windows application or website (by site name) the team uses shows up in usage reports with total time, and you can group related tools into an activity group.
Does it track work on the shop floor or in the warehouse?
Only activity on Windows computers with the agent installed. Scanners, handhelds and machine time aren't captured.
Can I compare two teams doing the same work?
Yes. Put them in separate teams and filter any report by team.
How do I measure a process change?
Run the same report for a date range before the change and one after, and compare. Export to CSV if you want to chart it yourself.
Can it alert me when a team runs idle?
Yes. Use the idle over X alarm, such as idle more than two hours during scheduled time, and get notified in email, Teams or Slack.
Measure your next process change from day one.
Start a free trial now and you'll have a baseline before you change anything.