Keep dispatch, customer service and the back office in step
Freight doesn't wait for a slow morning. Dispatchers, customer service reps, billing and claims staff work across the TMS, carrier and customer portals, email and tracking sites, often on early or split shifts. Insights shows how those desks spend the day and when they are covered.
The desk side of logistics runs on tight timing
Shift coverage
Early starts, late finishes and weekend coverage. A missed start on dispatch means trucks waiting.
Portal and tracking time
Load boards, carrier sites and customer portals pull people across dozens of tabs every hour.
Customer service load
Status calls and email spike when something goes wrong. It's hard to see who's carrying the load.
Back-office backlog
Billing, claims and paperwork pile up behind the urgent work until month-end exposes it.
Peak season hiring
Temporary staff help in peak season. You need to see how they're doing and stop paying when they leave.
Customer and rate data
Rate sheets and customer lists are valuable to competitors. They shouldn't leave on a thumb drive.
Know dispatch is staffed from the first shift
Set work schedules for each shift with start, end and break times. Schedule adherence flags late starts, early ends and absences. The real-time view shows who is active, idle or offline right now.
- Separate schedules for early, day and late shifts
- Late start and early end flags by day
- Live status for every desk
| Employee | Schedule | First activity | Last activity | Status |
|---|---|---|---|---|
| A. Rivera | 8:00–5:00 | 7:56 am | 5:04 pm | On time |
| J. Chen | 8:00–5:00 | 8:21 am | 5:02 pm | Late start |
| M. Patel | 9:00–6:00 | 8:58 am | 4:31 pm | Early end |
| S. Okafor | 8:00–5:00 | 7:49 am | 5:15 pm | On time |
| D. Kim | 8:00–5:00 | — | — | Absent |
See time in the TMS, portals and email
Application and website usage shows time in your TMS, email and every carrier or customer site, by name. Group them to see how much of a dispatcher's day is planning and how much is chasing updates.
- Activity groups like "TMS", "Carrier portals" and "Email"
- Website names only, never full URLs
- Heatmaps by person and hour
Get told when something looks off
Alarms watch for idle time during a scheduled shift, long stretches of unproductive time, after-hours activity and large USB copies. Alerts go to email, Teams or Slack, checked every five minutes.
- Idle over 2 hours and unproductive over 1 hour presets
- After-hours activity alarm
- One alert per person per day per rule
Rate sheets and customer lists are worth protecting.
CyberWall is a security-first managed IT provider, and security is our number one priority. Logistics companies see a steady stream of phishing and invoice fraud. Pair Insights with CyberWall Shield for 24x7 threat detection and response, Microsoft 365 sign-in monitoring and backup, all in the same console.
- Risky Microsoft 365 sign-ins caught by Shield
- USB copy and file-sharing site alarms in Insights
- MFA on every login
Visibility your team can live with
No keystrokes
Insights sees activity levels and never what is typed. Emails, chats and documents stay unread.
Monitoring notice
The agent can show a notice on every computer, so nobody is surprised.
Manager access
Grant access per manager. Each company's data is kept separate, and every login uses MFA.
Questions from logistics and distribution companies
Our dispatchers work odd hours. Will after-hours alarms go off all night?
You choose whether to turn on the after-hours rule and how many minutes it takes to trigger. If night work is normal for your dispatch desk, leave it off or raise the threshold.
Does Insights connect to our TMS or ELD system?
No. Insights measures time spent in the TMS as an application on Windows computers. It doesn't read loads, rates or driver data.
Can we track drivers?
No. Insights runs on Windows computers. It is meant for dispatch, customer service and office staff.
We add temporary staff in peak season. How is that billed?
You pay $4 per active user per month, and only for people active in the last 30 days. When temporary staff leave, they stop counting.
Can we compare our two terminals?
Yes. Create a team for each location and filter any report by team, or export to CSV.
See every desk, every shift.
Try Insights free for 14 days. Set your shifts, deploy through Microsoft Intune and watch the first day fill in.